FAQ

1. Why should I buy a gift basket from The Book Basket Company?

Reading to babies and young children from the time they’re tiny is great fun but, importantly, it also stimulates cognitive development. Many, many studies have confirmed this and they have also shown that the earlier in a child’s life you begin reading aloud, the better.

But how do you know which books are the best ones to read and where do you find them?

When you order one of our lovely gift baskets, we’ve done all the hard work for you!

We have already put hours of work into researching the very best books for babies so you can be sure the baby and parents will love reading them together. Then we add a cute soft toy and a book for mum and dad about reading to children and carefully package them all up in a beautiful storage basket which is then delivered to you or directly to the recipient.

 

2. How do I order from The Book Basket Company?

Orders can be placed online or by email.

 

3. How will I know that you have received my order?

Once you place your order you will receive a confirmation email and tax invoice.

 

4. Is delivery included in the price of the gift basket?

The cost of delivery is not included in the price of your gift basket. Please click here to check delivery costs.

 

5. What happens if the recipient is not home when the gift is delivered?

Couriers will usually leave a card at the front door asking the recipient to call to work out a suitable time for re-delivery. Alternatively, you can request that the courier leaves the gift basket at the front door if you know that it will be safe. If The Book Basket Company incurs an extra cost for a second delivery, this will be charged back to the sender.

 

6. Do you deliver on weekends and public holidays?

No, our couriers generally deliver between 9 am and 5pm, Monday to Friday only.

 

7. What if I need my delivery to occur at a certain time?

The standard delivery service cannot accommodate requests for delivery at specific times. A VIP or express courier can usually be arranged for an extra fee. If you need this service, please contact us to discuss your requirements.

 

8. Do you deliver anywhere in Australia?

Yes. Please note, though, that delivery to regional areas and to more remote parts of Australia will take a bit longer. You can check our estimated delivery times here.

 

9. Do you deliver overseas?

No. Currently we do not deliver to countries outside Australia however orders from overseas to be sent to addresses in Australia are very welcome.

 

10. What payment methods does The Book Basket Company accept?

We accept payment by Paypal and Direct Deposit (EFT). If paying by direct deposit, please use the following bank account details:

Account Name: Baby Book Baskets

Financial Institution: Qantas Staff Credit Union

Account Number: 02255368

BSB: 704-865

Please be aware that it can take up to 48 hours for payments to reach our bank account.