SHIPPING AND RETURNS POLICY
We charge a flat-rate shipping charge of $19.00 per gift basket to all Australian states, except Western Australia (WA) and the Northern Territory (NT). Shipping to WA and the NT is $25.00 per gift basket. The price of our Little Book Gifts includes postage.
Once your order and payment have been received, your book basket will normally be packed and sent on its way within 24 hours. If we receive your order before 11am EST, we will usually be able to send it out the same day.
Please note that we require a street address for delivery.
Our book baskets are delivered during business hours, between 9am and 5pm Monday to Friday. Unfortunately we cannot guarantee delivery at a specific time of day.
Orders placed on weekends or public holidays will be packed and sent out on the next working day.
Please note that we are unable to accept orders for delivery to overseas addresses.
Please make sure you enter the correct information for your delivery. It’s a good idea to double-check the name and address and any other details, including spelling. If the details are incorrect or incomplete and the gift needs to be re-delivered, a re-delivery fee will be incurred.
Delivery to Business Addresses
If your gift is being delivered to a business address, please make sure you enter the name of the business to ensure the delivery process runs smoothly.
Delivery to Hospitals
If you would like your book basket to be delivered to a child or new mum in hospital, please make sure that the recipient will still be in hospital at the time of delivery. Re-delivery will incur an additional delivery fee.
If you have any concerns or queries regarding your delivery please email us at [email protected]